Privacy Policy

This Privacy Policy describes how Bearo Casino (website bearocasino.co, "we", "us", or "company") collects, uses, stores, protects, and processes your personal data. Protecting your privacy and the security of your personal information is a top priority for us.

We are fully committed to complying with applicable data protection laws and regulations relevant to our players in Canada.

By using our services, visiting our website, or creating an account, you accept the practices described in this Privacy Policy. We recommend that you read this text carefully to fully understand your rights and how your data is managed.

Data Controller

The Data Controller for the personal data collected through the website bearocasino.co is the company operating the Bearo Casino platform. For any questions, clarifications, or requests regarding the processing of your data, you can contact us directly by email at:

Contact Email: [email protected].

Data Processing Principles

The processing of your personal data by our company is governed by the following core principles:

Lawfulness, fairness, and transparency: We collect data in a fair and lawful manner, keeping you fully informed.
Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
Data minimization: We collect only the data strictly necessary for the respective purposes.
Accuracy: We keep your data accurate and, where necessary, up to date.
Storage limitation: We retain your data only for as long as necessary for the processing purposes.
Integrity and confidentiality: We ensure appropriate security of data against unauthorized or unlawful processing and accidental loss, destruction, or damage.

Categories of Data We Collect

To offer you secure and comprehensive gaming and entertainment services, we may collect and process the following categories of personal data:

3.1. Identity and Contact Details

Full name.
Date of birth and age (for age verification).
Residential address (street, city, postal code, province/country).
Email.
Phone number (mobile or landline).

3.2. Financial Data and Transaction Details

Payment information (such as credit/debit card details, e-wallet account numbers, bank details).
Deposit and withdrawal.
Details of your bets, wagers, and winnings on the.

3.3. Technical and Browsing Data

Internet Protocol (IP).
Browser type and version.
Time zone and location.
Device type, operating system, and browser type.
Connection data, log files, and cookie.

3.4. Compliance and Verification Data (KYC)

Copies of official identity documents (passport, driver's license, government-issued ID).
Proof of address (e.g, recent utility bill or bank statement).
Information related to the source of funds, as required by anti-money laundering (AML).

Legal Basis and Purposes of Data Processing

We process your personal data only when we have a lawful basis to do so. The main purposes and corresponding legal bases are as follows:

4.1. Performance of a Contract

Creation, management, and operation of your player account.
Processing of financial transactions, deposits, withdrawals, and bet payments.
Providing customer support and responding to your requests.

4.2. Compliance with Legal Obligations

Age and identity verification (KYC - Know Your Customer procedures).
Prevention and combat of fraud, Anti-Money Laundering (AML), and terrorist financing.
Compliance with tax, accounting, and other legal records requirements under applicable laws.

4.3. Pursuit of Legitimate Interests

Optimizing the security of our network and systems, detecting and preventing cyberattacks.
Analyzing user behavior to improve website performance and offered games.
Resolving disputes and protecting our legal rights.

4.4. Consent

Sending promotional campaigns, newsletters, and personalized offers, provided you have given your explicit consent.
Use of specific tracking and analysis cookies. You can withdraw your consent at any time.

Regulatory Authority and Oversight in Canada

As a platform serving players in Canada, we recognize the regulatory framework governing online gaming. Depending on your province of residence, gaming is overseen by provincial authorities such as the Alcohol and Gaming Commission of Ontario (AGCO) or equivalent provincial regulatory bodies.

Additionally, regarding personal data protection, you have the right to contact the relevant privacy commissioner (such as the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner) if you believe your rights are being violated.

Responsible Gambling and Support Services

Bearo Casino is committed to promoting Responsible Gambling and protecting players from the risks associated with gambling addiction. In this context, we maintain records of self-limitation measures, deposit limits you set, and self-exclusion requests. This data is processed strictly for your protection.

If you or someone you know is struggling with problem gambling, we encourage you to reach out to specialized support organizations in Canada:

ConnexOntario: Helpline for mental health, addictions, and problem gambling (Phone: 1-866-531-2600, available 24/7, free and confidential).
Gamblers Anonymous Canada: Support groups and resources available nationwide at gamblersanonymous.org.
Responsible Gambling Council (RGC): Providing tools and resources for safer gambling.

Payment Methods and Transaction Security

When making deposits and withdrawals on our platform, popular and secure payment methods tailored to users in Canada are supported, including:

Interac (e-Transfer and Online).
Credit and debit cards (Visa, Mastercard).
E-wallets (such as Skrill, Neteller, MuchBetter).
Prepaid cards and online banking solutions.

All financial transactions are encrypted using advanced SSL (Secure Socket Layer) technology, ensuring that your sensitive financial data is transmitted with absolute security and protected from unauthorized access.

Data Transmission and Sharing

Our company does not sell, rent, or distribute your personal data to third parties for commercial purposes. However, we may transfer or share your data with the following categories of recipients, exclusively for the purposes described in this policy:

Service Providers: Partners providing technical support, data hosting services, payment processors, and gaming software providers.
Law Enforcement and Regulatory Authorities: Public authorities, law enforcement agencies, or courts, when required by law, court order, or to protect our legal interests.
Professional Advisors: Legal, auditing, and accounting advisors bound by professional secrecy obligations.

In the event of data transfers outside your jurisdiction, we ensure that appropriate safeguards are applied in compliance with applicable data protection laws.

Data Retention Period

Your personal data is retained only for as long as strictly necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or tax requirements.

Account Data: Retained throughout the lifetime of your account and for an additional period after closure (typically 5 to 10 years, depending on anti-fraud and anti-money laundering legal requirements).
Financial Records: Retained in accordance with applicable tax and financial legislation.
Marketing Data: Retained until you withdraw your consent or request deletion.

Your Data Protection Rights

Depending on applicable privacy laws, you may have the following rights regarding your personal data:

Right of Access: You have the right to request confirmation of whether we process your data, as well as a copy of it.
Right to Rectification: You have the right to request the correction of inaccurate data or completion of incomplete details.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data when there is no legitimate reason for further processing.
Right to Restriction of Processing: You have the right to request the restriction of processing under specific conditions.
Right to Data Portability: You can receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object at any time to the processing of your data based on legitimate interests or direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, you can contact us by sending an email to: [email protected].

Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content.

Essential Cookies: Absolutely critical for website functionality, login management, and account security.
Performance and Analytics Cookies: Collect anonymous information about how visitors use the website, helping us improve its functionality.
Functionality and Preference Cookies: Allow the website to remember your choices (such as language or region).

During your first visit to our website, you can manage your preferences through the cookie banner. You can also configure your browser to reject all or certain cookies, though this may affect platform functionality.

Information Security

We take all necessary organizational and technical security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include advanced firewalls, transport data encryption, strict staff access controls, and secure storage protocols.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or applicable legal and regulatory provisions. Any changes will be published on this page with an updated effective date. We encourage you to check the Privacy Policy regularly to stay informed about how we protect your data.